Claims First Forensics™

Right Question.Right Scope.Right Cost.

Fire losses can contain evidence and consequential information that may affect causation, fraud implications, recovery, liability, defense, evidence preservation, and the direction of the assignment. Claims First Forensics™ identifies what matters early, applies a systematic investigative process, and helps preserve critical information before the scene or evidence changes.

Every fire loss can contain
consequential evidence.

The better question is whether the loss contains an answer the client may only have one opportunity to preserve.

Claims First Forensics decision path: fire loss, consequential question, preserve, investigate, or conclude.
Built Around the Claim

Investigate Systematically.
Reassess at Every Checkpoint.

The objective is a complete and defensible examination of the questions presented by the loss. The process remains systematic from intake forward, with defined checkpoints where supported findings may justify continuing, preserving, escalating, or concluding the work. We establish the supported facts so the client can take prompt, informed, and decisive action.

01Could a product, contractor, utility, or other party be responsible?
02Is evidence needed to protect the insured or evaluate liability?
03Could a recurring failure pattern or broader exposure be present?
04Will cleanup, repairs, or release eliminate the ability to answer the question?
A Scope That Fits the Question

The Right Investigation.
At the Right Time.
At the Right Cost.

Claims First Forensics™ provides a defined starting scope based on the question, the available evidence, and the decisions the claim requires. The investigation may conclude at the first supported checkpoint or expand when the evidence warrants additional work.

Forensic
Triage

Rapid review of available information, scene status, preservation risk, and the questions that may require immediate forensic attention.

Identify the Need

Forensic
Assessment

A focused examination and documentation scope designed to address defined questions, preserve options, and provide early technical direction.

Evaluate the Question

Origin & Cause
Investigation

A complete origin-and-cause examination with systematic hypothesis testing, evidence evaluation, stated limitations, and defined next steps.

Complete the Investigation
RECOVERYProduct, contractor, installation, or utility involvement.
DEFENSEEvidence needed to evaluate or respond to an allegation.
PRESERVATIONA component, condition, or area may soon be altered or released.
PATTERNA similar product, failure mode, or recurring event may exist.
When Early Involvement Matters

Fire Loss.
Consequential Question.

Early forensic involvement is most valuable when the scene can still answer a focused question that may affect recovery, liability, defense, evidence, or future exposure.

TEXAS BORN | NATIONWIDE READY!

Earlier Expertise.
Better Preservation.
Clearer Direction.

Claims First Forensics™ gives the client a defined starting scope, supported findings, stated limitations, and a clear next step while the scene and evidence can still answer the question.